Login Help
To Log In
- Enter your User Name
The e-mail address you registered with us is your User Name. Please type your complete email address in the format of address@xyz.com. If you do not remember your e-mail address, please contact Customer Support using the contact information at the bottom of this page.
- Enter your Password
Your password must be at least 8 characters long, no longer than 25 characters, contain at least 1 lowercase letter, 1 uppercase letter, 1 number and no spaces. It should not contain the word "password". It should not be one of last 5 passwords.
- If you forgot your password, click on the "Forgot Password?" link on the main Log In page and follow the screen steps carefully to resolve this issue.
- If you want to automatically log in the next time you visit the website from this computer without re-entering your user credentials, click the "Remember Me" check box.
- Click on the LOG IN button.
Technical Requirements
Microsoft Internet Explorer 7.0 or higher.
The browser must be enabled to accept cookies and Javascript.
Unexpected Logout
To protect your privacy, your session is automatically timed out if you are inactive for 30 minutes. If this happens, you will be redirected to the logn page.
Please note that if you log in using more than one browser or on more than one machine, your current session will close the previous one.
Customer Support
If you require assistance with login or any other issues, please contact Customer Support at one of the following numbers:
| Office Location |
Telephone Number |
Hours Of Operation |
| US |
1-800-596-5323 |
9:00 - 19:00 (GMT -5) |
| EMEA |
+44 (0) 207 176 7176 |
8:00 - 18:00 (GMT) |
| Hong Kong |
852.2533.3535 |
9:00 - 17:00 (GMT +8) |
| Tokyo |
0800 170 4321 (toll)
03 4550 8600 (local) |
9:30 - 17:30 (GMT +9)* |
You may also reach Customer Support by emailing us at CreditPro.Support@spglobal.com.
*Local language support not available on public holidays